Why the "why" matters: Engaging physicians in documentation
July 23, 2026 | Paul Richardson and Travis Bias
What actually gets physicians engaged in documentation quality, not just compliant? That’s the question Solventum’s Deputy Chief Medical Officer Dr. Travis Bias asks Dr. Paul Richardson, CMO and VP of medical education at Conway Medical Center. Together, they explore how honesty, transparency and a little healthy competition can transform the way clinicians think about clinical documentation. Hear how inaccurate documentation quietly harms patients and reimbursement and how generational differences shape technology adoption.
I do believe in transparency. I do believe in presenting the data. I do believe in presenting the pattern. And then a lot of times nature will take its course. You have a lot of docs who are like, wait a minute, I'm at the bottom? I can't be at the bottom. I've never been at the bottom. And so that becomes a great motivator.
Paul Richardson, MD, MBA, FACP
