Website Privacy Notice

How Solventum Uses Your Personal Data

We use your Personal Data to:

Develop and manage our relationships with you and our Business Partners. This may include:

• Delivering services or carrying out transactions that you or our Business Partners have requested;
• Providing information about Solventum products, services, transactions, and advertisements, that may be of interest to you;
• Providing you and our Business Partners a more consistent experience in interacting with Solventum, including by learning more about you and how you use and interact with Solventum’s Services; and
• Planning, managing, and performing under our contractual relationships with you, our Business Partners, vendors and suppliers.

Communicate with you or your company. This may include:

• Informing You of Solventum’s products, services, events, programs, competitions and promotional activities that may be of interest to you or your company via different communication channels, including emails, SMSs, texts;
• Providing information about relevant Solventum products, services, and transactions, including, for example, pricing information, technical data, invoice, shipping, or production information, warranty or recall information, or information about product or service improvements;
• Responding to questions or inquiries that you make, including customer service requests; and
• Inviting you to participate in, or informing you of the results of, customer satisfaction or market research surveys.

Provide and improve our Services. This may include:

• Customizing them to your preferences or interests, making them more compatible with your technology, or otherwise making them easier to use;
• Maintaining the security of and otherwise protecting our Services;
• Improving existing Solventum Services or developing new Solventum’s Services, as well as conducting trials and studies of new products using human subjects; and
• Performing data analytics;
• Operating AI-powered chat and generating responses to your questions; reviewing chat transcripts for quality assurance, compliance and safety monitoring, issue investigation, analytics and improvement of our AI-powered chat and our Services; creating reports and analytics from chat information, to understand user needs and improve Solventum content and support resources; and
• Administering our messaging programs, maintaining suppression and opt-out lists.

Address legal issues. This may include:

• Complying with our obligations to retain certain business records for minimum retention periods;
• Establishing, exercising, or defending legal claims;
• Complying with laws, regulations, court orders, or other legal process;
• Detecting, preventing, and responding to fraud, intellectual property infringement, violation of our contracts or agreements, adverse events and other health and safety incidents involving our products, violations of law, or other misuse of Solventum’s Services; and
• Protecting Solventum’s rights or property, or your or others’ health, safety, welfare, rights, or property.

Solventum may also use your Personal Data for other uses consistent with the context in which the information was collected or with your consent.

Solventum may anonymize, aggregate or de-identify any of the information we collect from you and, where permitted by applicable law, use it for business purposes, including for testing and/or implementing new and emerging technologies and/or business processes, research, product-development, and service and product quality review purposes. Such information will not identify you individually, and we will maintain and use the information in deidentified form and will not attempt to reidentify the information.

Automated Decision-Making, Profiling and AI Use

We may use AI-based tools and systems, analytics tools, and other automated technologies (“AI Tools”) to support certain processing activities, such as provision of product information, data analysis, workflow optimization, resource planning, and operational decision support. Where AI Tools are used, we implement appropriate safeguards where applicable, including human oversight, data minimization, and security measures. You will not be subject to a decision based solely on the output from AI Tools, including profiling, that produces legal effects concerning you or similarly significantly affects you, except in circumstances where we may separately notify you and otherwise take additional steps to comply with applicable laws. Any outputs generated by AI Tools are, where required and where applicable, reviewed by human decision-makers.

AI-Powered Chat

We may offer AI-powered chat on our Website that helps you locate product information, documentation, support resources, and summaries of information relating to our Services. The AI-powered chat is intended for general informational purposes only. It is not intended to provide medical advice, diagnosis, treatment recommendations, or clinical decision support. Your conversations with our AI-powered chat are recorded as this is necessary to provide and operate the chat experience. The chat and transcript-derived analytics are not intended to identify you or make decisions about you. Chat transcripts may be reviewed by authorized Solventum personnel and designated service providers for the purposes indicated in ‘How Solventum uses your personal data’ section.

How Solventum Discloses Your Personal Data

We may disclose your Personal Data to the following recipients and for the purposes described below. In each case, we will take appropriate steps (including obtaining your consent where required by applicable law) to protect your Personal Data.

Solventum affiliates. Our Solventum affiliates will use your Personal Data in a manner consistent with this Notice, any applicable Specific Privacy Notices, and all applicable laws.

Service providers. We may disclose your Personal Data to contractors, service providers and other vendors we engage to perform support services for us, such as hosting providers, payment processors, customer service agencies, analytics service providers and ad companies.

Business partners. We may disclose your Personal Data with third parties who partner with us to support our products, services and marketing efforts to our customers; to our partners who provide us with analytics services (for example, to better understand our customers); and to our authorized partners and service providers.

In connection with business transfers. We may disclose your Personal Data with third parties (including potential or prospective buyers, sellers, lenders and their respective affiliates, agents, advisers and representatives) in connection with the actual or contemplated sale, purchase, merger, reorganization, liquidation, dissolution or other disposal of assets or interests of Solventum or a Solventum business unit.

With your consent. We may disclose your Personal Data with your permission or at your request.

To comply with law or to protect. We may disclose your Personal Data with third parties when we have a good faith belief that disclosure is necessary:

• to comply with a law, regulation, court order, or other legal process;
• to detect, prevent, and respond to fraud, intellectual property infringement, violation of our contracts or agreements, violation of law, or other misuse of Solventum Services;
• to protect the health, safety, welfare, rights, or property of you, our customers, the public, Solventum, or others; or
• under similar circumstances.

In the aggregate / de-identified. To the extent permitted by applicable law, Solventum may share anonymized, aggregated or de-identified information internally and with third parties for our business purposes. We will take reasonable steps to remove identifying information in accordance with applicable law so that the information will not reasonably identify you individually.

Cookies and Similar Automated Data Collection Technologies

Cookies. We and our Business Partners may collect information about you by using cookies, web beacons, pixel tags, session replay and other similar automated data collection tracking technologies (collectively, "Cookies"). A Cookie is a bit of data that we can send to your browser when you link to our Websites or Apps.

We use Cookies for a variety of reasons, including to help us gather statistical information about how visitors use the Websites and Apps, and to improve your experience, and maintain security. Cookies also help us deliver a personalized experience on our Websites and Apps. We engage third parties to help us in these activities, and these third parties may collect your information over time and across our Websites (and third party sites) in order to associate different devices you use and further gain insights into the goods and services that may interest you.

For more information on the Cookies we use or your choices related to them, please visit our Cookie Policy.

Do Not Track Browser Settings. Certain web browsers and other programs may transmit “opt-out” signals, such as the Global Privacy Control (or GPC) signal (“GPC Signal”), to websites with which the browser communicates. For users that access our websites from U.S. states that have applicable laws, we will recognize and apply the GPC Signal to deactivate cookies responsive to the GPC Signal for that website, except for cookies that are necessary for the website to operate (“Strictly Necessary Cookies”). You can determine if your browser GPC Signal has been recognized by clicking on the “Your Privacy Preferences” link in the footer of the Website, where you will see non-Strictly Necessary Cookies responsive to your GPC Signal toggled off under Manage Preferences.

Note that if you come back to our Websites from a different device or use a different browser on the same device, you will need to enable GPC or set your cookie preferences for each browser and device you use to access our Websites and Services. More information about GPC is available at: https://globalprivacycontrol.org/.

Mobile Device Settings. In most cases, you may configure the settings of your applications and device to limit mobile tracking technologies and associated activities. For instance, Android users can visit Google settings > Ads > Reset advertising ID to adjust or reset the advertising identifiers on their mobile device in the device settings. 

• Apple users can go to settings > Privacy & Security > Tracking, and turn off “tracking” to limit apps from tracking their activities across apps and websites for targeted advertising.

Your rights

Subject to certain conditions and exceptions, and depending on the applicable laws in your jurisdiction, you may have the right to make the following requests with respect to your Personal Data, free of charge. We will not discriminate against you for exercising any of your rights. 

Access / Copy: You may request to (i) access specific pieces of your Personal Data that we maintain, and (ii) that we provide your information in a portable format to you or a third party (i.e., the right to data portability).

Know: You may request to know certain information about the Personal Data that we process about you, including the:

• Purposes for our collection, use, disclosure and other processing of Personal Data;
• Categories and specific pieces of Personal Data collected (and under CCPA, the categories ‘sold’ to or ‘shared’ with third parties);
• Categories of sources from which the Personal Data is collected;
• Business and/or commercial purpose for collecting your Personal Data;
• The categories of third parties to whom we disclose Personal Data (and under CCPA, the categories of third parties to whom we ‘sell’ or ‘share’ Personal Data);
• Categories of Personal Data that we have disclosed to third parties for a business purpose; and
• The consequences of not granting consent, or withdrawing consent, to our processing of your personal information.

Correct: You may request correction of your Personal Data if it is inaccurate or incomplete.

Delete: You may request deletion of your Personal Data (i.e., the “right to be forgotten”).

Object or Restrict: You may object to or restrict our processing of your Personal Data, including to:

• The “sale” (as such term is defined under applicable law, including the CCPA) of your Personal Data;
• The processing your Personal Data for direct marketing or targeted advertising purposes (or in California, the right to opt out of “sharing”, as defined under the CCPA) via different communication channels, including email, SMS, text messaging;
• The processing of your Personal Data on a ‘legitimate interest’ basis under the GDPR;
• The use of profiling or automated decision-making which might significantly affect you;
• Restrict (or limit) our use or disclosure of your sensitive Personal Data; and
• If we are processing your Personal Data based on your consent, to withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of our processing before your withdrawal.

De-register an account: You may request de-registration of any account you maintain with us, if applicable.

Exercising Your Rights

You or (where permitted by applicable law) your authorized agent may exercise your rights by clicking here or submitting an email to privacy@solventum.com.If you would like to opt out from SMS/text messaging, please reply STOP to the number contacting you on our behalf. 

Before responding to your request, we will first take steps to verify your request by matching the Personal Data you provide to us with the information we have in our records. Your request must provide sufficient information for us to reasonably verify you are the person about whom we collected Personal Data or an authorized representative (e.g., by completing all required fields on our request form). We may, after receiving your request, require additional information from you (or your authorized agent) to honor your request and verify your identity. For more information on how you can exercise the rights available to you in certain jurisdictions, see “Additional Information for Residents of Certain Jurisdictions” below.

Please note that for Personal Data that we process on behalf of a Business Partner, in our capacity as a processor or service provider, we will provide reasonable assistance to that Business Partner as necessary to enable them to respond to your requests to exercise your privacy rights. You should submit your request directly to the relevant Business Partner. 

Appeals

In some jurisdictions, you have the right to approach us or the competent data protection authority or equivalent regulatory body with requests or complaints in the jurisdiction(s) in which you reside, including with respect to cross-border transfers of your data.

If we deny your request to exercise a privacy right, you may request the right to appeal the decision to Solventum by contacting us or by submitting your appeal through our request form.

Other Cross-Border Personal Data Transfers

Solventum operates in many countries. Your Personal Data may be transferred across international borders to other Solventum affiliates, or to other companies performing support functions on our behalf (as described in this Notice), located outside of the country where you live. Many of these transfers are to the United States. Regardless of where your Personal Data is processed, we ensure that the recipient offers an adequate level of protection and security, for instance by entering into the appropriate agreements and, if required, standard contractual clauses or an alternative mechanism for the transfer of data as approved by the European Commission or other applicable regulators or legislators. Where required by applicable law, we will only share, transfer or store your Personal Data outside of your jurisdiction with your prior consent.

Links to Third-Party Internet Sites and Plugins

Solventum Websites and Apps may contain links to websites or mobile apps that are not operated by us. In addition, our Websites and Apps may include or incorporate plugins, widgets, buttons or similar features which are operated by third-party social media platforms and other third-party networks. We provide these links and plugins as a service solely for your convenience and information. We have no responsibility or liability for, nor any control over, those websites, apps, or social media platforms or their operators’ processing of Personal Data. We encourage you to review the privacy policies for the websites, apps, and social media platforms you visit before using them or providing your Personal Data.