Todd Williams

Todd Williams is a Human Behavior Expert, Storyteller and Teacher with over three decades of culture development experience in healthcare, hospitality and countless customer-facing industries. He spent 20+ years developing and implementing the service delivery training programs for Four Seasons Hotels and Resorts, one of the most recognized luxury hotel brands in the world. In his role with Centura Health as Vice President of Culture Development, Todd focused on physician and employee engagement, emotional connections, brand differentiation and more. The innate and irrefutable similarities between healthcare and hospitality show us the best experiences are actually the end result of teams deeply committed to their individual and collective purpose. In other words, our “why” deeply connects and unites us in a way that is paramount to a successful, profitable business who maintains First Place. Todd will help us see our work, teams and patients in a whole new light, learning to serve with a level of purpose and depth the competition can never duplicate.