CDI program promise land

When South Shore Hospital Clinical Documentation Integrity (CDI) Director Kim Conner was tasked with analyzing the organization’s existing CDI program, she decided it was time for big changes. In this episode, Kim shares how she worked alongside coding, quality and physician teams to ensure complete and accurate documentation of patient encounters. Physician buy in through positive, data driven feedback and education has been key to the organization’s success, as well as recognizing physician burnout and working on ways to reduce it.

I think the biggest thing is putting data in the right perspective and not just spitting out numbers, because it doesn't mean anything if you can't relate it to something.

Kim Conner, BSN, CCDS, Inpatient/Outpatient CDI Director, South Shore Health