A COVID-19 silver lining? Overcoming roadblocks to innovation

One silver lining of these COVID-19 times? The willingness to be inventive, try new approaches and invest resources in improving care outcomes. In this episode, Samantha Olds Frey, CEO of the Illinois Association of Medicaid Health Plans, describes what happened when health plans came together with Illinois Medicaid to support members facing unprecedented challenges arising from the pandemic.

It’s not something we often measure or think about, but at the end of the day, you’re not going to get higher and moderate risk families engaged and really participatory and empowered with their health care if they don’t see you as a real partner. Investments allowed us to break through in a real different way than historically we've been able to do.

Samantha Olds Frey, CEO of the Illinois Association of Medicaid Health Plans