JHAH advances physician efficiency and reduces burnout with voice recognition

After a thorough vetting process, JHAH implemented Solventum™ Fluency Direct™, a cloud-based speech recognition solution that enables physicians of any medical specialty to create, review, edit and sign clinical notes directly in the electronic medical record (EMR) using their voice. The system enables voice navigation through the EMR, helping save time, reduce typing and improve the accuracy and speed of clinical documentation — ultimately supporting better patient care and reducing physician burnout. It also allows providers to verify and finalize notes efficiently, ensuring accuracy in support of care delivery. All in all, this solution aligned with JHAH’s strategy to make documentation more seamless and clinician friendly.

Nadine Halabi, Regional Adoption Team Manager at Solventum, said it was important, from the very start of the project, to demonstrate the benefits of the system to JHAH and the physicians who would be interacting with it during their day-to-day work. “From the project kickoff, the focus was on supporting JHAH’s goal to create more time for care and reduce screen time, directly addressing a known contributor to physician burnout,” she said. “With Solventum™ Fluency Direct™, doctors should have additional time to spend with patients, which will also increase customer satisfaction for the patients who come to JHAH.”

Dr. Mahmood said he appreciates that Fluency Direct produces accurate notes and is “straightforward” and easy to use, even for new users. He and his colleagues appreciate the time savings they’ve gained; for instance, he spent more than 30 minutes completing patient notes before the implementation of Fluency Direct. Now, he can complete this documentation in a fraction of the time.

“It’s fabulous how much time it can save as it makes our documentation much more efficient. And we also have more time to focus on the patient and their story, instead of trying to type it all into the EMR,” he said. “Now I cannot manage without it. If Solventum™ Fluency Direct™ was not working one day, it would be a disaster day for me.”

Our goal was to reduce the amount of time doctors were spending on clinical documentation, as well as to reduce the number of errors and problems they had.

Fahad Al-Harthi

Project manager, JHAH

While Mr. Al-Harthi expected to see a positive result in the study, he said the amount of time saved across the three tasks was much greater than anticipated. “The feedback from physicians has been overwhelmingly positive, validating the effort to modernize documentation processes and reduce time-consuming tasks across our care teams,” he noted. “Of course, a few who were well established in the old system had some trouble making the change, but even they appreciate that their documentation time is less than it was before.”

Those results have helped to increase adoption of the solution across the JHAH service. With positive outcomes and growing physician engagement, JHAH expects continued adoption and will monitor progress as part of its ongoing digital health strategy.

According to Mr. Al-Harthi, the team at JHAH will continue to measure adoption, as well as individual provider usage rates, on a bimonthly basis. JHAH is poised to build on these successes by adopting ambient technology. This will revolutionize patient-physician engagement and boost efficiency by further easing documentation burdens and driving smarter, more compassionate care in the future.